Thank you for shopping at Susanlancidesigns.com

Our Return Policy
We handle returns on a case by case basis with the ultimate goal of making our customers happy, however we do not accept returns or exchanges after 90 days from purchase date. Each and every one of our premium, high quality products are hand made to order, and we are confident our customers will be more than satisfied with them. We will always do our best to take good care of our customers- helping you with sizing, style direction and the like. We have found that when we deal with our customers reasonably and fairly, they in turn do so with us. Please reach out to us by phone, at 760.598.0505, or by email at inquiries@susanlancidesigns.com.

 

Custom Built Items
As each custom item is handmade to your unique design, we do not accept returns for custom items for any reason beyond production errors or defects. In the unlikely event this occurs, please reach out to us as soon as possible to inquirires@susanlancidesigns.com Please be sure to reference our sizing video’s for help in choosing the right fit

 

Returning Defective Items
Should your item arrive damaged, please contact us at inquiries@susanlancidesigns.com with images or a description of the defect or damage as soon as possible.

We will replace a defective item if replacement materials are in stock and available. In case we cannot offer you a replacement, you will be refunded the value of the item at the time of purchase and any shipping costs occurred.